over on your cell phone minutes?

[Doug]

I called T-Mobile yesterday to find out where we were on our minutes. We still had four days left til the end or our billing cycle...and we were over by about 400 minutes! That is about $150 in overage fees. Yeah, not the kind of thing you want to hear right now.

So, anyway, the CSR offered to bump us up to the next rate plan (from 1000 to 2000 minutes) and retro the change back to the beginning of the month. Now our bill will be $30 more per month, but we aren't over on our minutes at all. We did have to sign a new contract to make the change. We will probably bump our minutes back down to our normal plan once we are back in the city.

Just thought I would share. I'm sure I'm not the only one who is over on cell phone minutes...we have never come close to using our cells this much. It sounded like they were more than willing to do all they could to make sure I didn't pay those fees once they found out I was from New Orleans and my cell was my only means of communication!

[eileendaspit]

My phone is a Cingular plan. I went to a Cingular store, and they told me that they are not charging me for the minutes that are over my plan because "I have been with them for a while and have a good credit rating." If anyone has Cingular, call them to see.

Continuing in prayer with you all,
Eileen Daspit
Eileen Daspit

[Clayton]

GREAT NEWS! T-mobile is giving us a free month including oveaqges, data and Wi Fi!!!
I'm sure there all doing something simular.
Here is the info from the website:

T-Mobile Customer Relief
In the wake of Hurricane Katrina’s devastation in Louisiana, Mississippi and Alabama, T-Mobile USA will provide to customers that have been significantly impacted in the affected areas of these states several relief measures to help support them during this time of hardship. These customers must have T-Mobile account locations in the FEMA-designated disaster areas in those states.

Among the relief measures, T-Mobile will provide access to its available voice, data, and WiFi networks at no charge to its customers from the impacted areas beginning Aug. 29 until at least Sept. 30. Customers who have relocated outside of the impacted area will also receive the same services during this time, at no charge. [Voice access includes standard access, overages, nationwide long-distance and roaming; data access includes SMS and instant messaging.] In addition, until further notice, T-Mobile will not suspend the service of any customer from the impacted areas for non-payment of open balances.

T-Mobile has established a process by which customers from the impacted areas can request a replacement handset, at no charge, for handsets lost, stolen or damaged.

T-Mobile also continues to offer free Wi-Fi Internet service to all customers at its approximately 70 available HotSpot locations within Louisiana, Mississippi and Alabama.

T-Mobile is closely monitoring the ongoing disaster recovery efforts and will make appropriate modifications to these policies as circumstances warrant.

Customers may obtain more information by visiting a local T-Mobile retail store, calling 611 from their handset, or dialing 1-800-937-8997.